Five Negative Customer Review about LG WM3987HW Washer Dryer Combo.
POORLY DESIGNED, NEEDS SERVICE ANNUALLY
This product is designed without a lint trap, so the lint clogs inside and requires disassembly of the machine to repair. The first clue this is happening is not a warning indicator or error code (and there are plenty), but the unit just stops drying.
LG does not acknowledge the design defect or “fix” but plenty of owners do. Look online to find the same problem and the same frustration. DO NOT BUY.
DEFECTIVE DRAIN TUBING–REPLACED AND BEGAN LEAKING
Not too long after my initial purchase the drain hose began a torrential leaking during the drying cycle. I had a warranty and it was replaced. Now the replacement is leaking in the exact same spot. Obviously, this is a part defect. Other than that I love this machine.
DRYER QUIT WORKING AND CAN’T BE FIXED!
I bought this combo washer/dryer only four years ago. It has had to be serviced twice. Now the drying cycle makes the clothes sopping wet and the repair service can not figure out how to fix it! A lot of money spent on a short-lived appliance!
MOTOR BEEN REPLACED ANNUALLY
About 12 months after purchase the machine motor stopped. Had it repaired, and had to pay the full price since the 12 mo warranty had just expired. At the 24 mo anniversary again the motor went out. Again had to pay full price for the repair. Now the motherboard is out.
When I purchased my condo, there was an LG Washer/dryer combo already in the unit. I thought it was fantastic! I used it for less than a year and the drain pump went bad. The unit was covered under my new home warranty so I had someone come out and fix it under warranty. Then about a year later it went out again, not under warranty anymore. I decided to just buy a new unit so I went to Home Depot and purchased a new washer/dryer combo. JUST over one year after purchase, JUST out of warranty, the drain pump went out again. I contacted LG and they thankfully extended the warranty on it so I could have it repaired. Now, about a year and 1/2 later, the drain pump just went out again. I’ve done a little research online and it is a VERY common problem with this machine. I like the machine when it’s working, I deal with the long drying times, but I remember my mom’s washing machine growing up lasting 10 plus years. Why can’t LG build a drain pump that won’t break so easily and frequently??